How CEOs are becoming champions of change

Around the world, the search for answers to complex issues has given rise to a new model of corporate leadership. But the question around what it takes to truly lead, particularly for CEOs, is still hotly debated. We know that courage, vision and resources are all merely entry stakes.

So what is it that sets successful CEOs apart?

The most resounding fact we uncovered in our latest research into what we term “the CEO imperatives” is very clear: CEOs are no longer just stewards of their own businesses. Not only is this no longer the expectation of employees and communities, it’s also increasingly becoming what investors and board directors are demanding of CEOs.

CEOs are developing into global leaders with the influence to tackle the world’s most complex challenges. They have realised that to be successful, they cannot ignore pressing social issues in the places they do business. They are key players in the wider ecosystem and as such have a voice, and even a responsibility, to act.

I am thrilled to see this change. In my work spanning more than two decades, I have worked to find ways to support organisations and CEOs on their transformative journeys.

And, we are now at a critical and promising juncture where businesses, governments, customers and other stakeholders understand the urgency of our time and the need to forge a collective response to many of the world’s challenges.

Here in the part of the world that I live in and lead for EY, we’ve found that more than 90 percent of investors and directors in Europe, Middle East and Africa (EMEA) believe CEOs should take a stand on issues.

That’s substantially higher than their counterparts in the Americas and Asia-Pacific (which respectively come in just over and under 70 percent).

CEOs in EMEA clearly see this as part of their role, as they are also more likely than their peers in other regions to favour corporate activism. Encouragingly, investors in EMEA are more supportive of CEOs who focus on long-term investment.

But no matter which geographic area, CEOs around the world agree on their biggest challenges: cyber-risk, job losses due to technology, income inequality, the ethics of AI and climate change. Each of these challenges could seriously derail global growth.

CEOs are also heeding calls for more inclusive growth, and it’s heartening to see that the outlook of institutional investors has also shifted dramatically in this direction.

In fact, 73 percent of investors in EMEA support long-term investments that could improve long-term business prospects even if they diminish near-term financial performance.

This tops the investors in the Americas at 57 percent, and those in Asia-Pacific at 56 percent. This trend appears here to stay, as more than 80 percent of investors in EMEA expect that a company’s stance and actions on global issues will become an increasingly important investment consideration over the next five years.

As long-term orientation becomes more prevalent, companies will be searching for verifiable ways to measure long-term value. As part of the EY commitment to inclusive growth, we helped create the Long-Term Value Framework, along with the Coalition for Inclusive Capitalism and more than 30 companies representing more than $30 trillion in assets under management.

This framework is aimed at creating a consistent set of agreed-upon outcome metrics that can provide a reliable indication of long-term value creation.

Big changes go far beyond individuals. The evolving mindset of corporate leaders has sparked a fresh approach to critical issues. This includes an urgent need to shake up the C-suite, a transformation of the role of directors and investors, and the development of action plans to help corporations move confidently into the future.

But tackling the demands and opportunities of the next decade and beyond requires the C-suite itself to transform.

The trends for the C-suite of the future are evident: more top-level professionals in disciplines that support, among others, the hyper-dominant role of technology. In just the last five years, 80 percent of CEOs in EMEA have added at least one C-suite position, such as chief innovation officer, chief strategy officer or chief digital officer.

But this pace of change — one position at a time over the course of several years — is inadequate to the demands at executive level. Even as CEOs identify the positions that will be critical for growth, they lag in filling them. For example, 64 percent of CEOs in EMEA identified innovation as critical to growth over the next five to 10 years.

However, just 16 percent had added a chief innovation officer. Similarly, 52 percent cite digital transformation as critical for growth, but a scant 14percent have added a chief digital officer. Other critical capabilities that the study identified — behavioural science, artificial intelligence, data science, climate risk and the ethics of AI — are also woefully underrepresented (or not) in the C-suite.

By identifying specific challenges and an authentic response, CEOs today can really make a difference in tackling these global challenges. But in the long run, this will only be possible if the C-suite, board and investors are encouraged to work around a shared approach and action plan.

Embracing transformation, cultural and structural, will enable CEOs to grow the weight and value of their corporations in the economy and in society.

Leadership on global challenges is the new growth imperative.

All told, the 2019 EY CEO Imperative Study has more good news than bad.

The issues facing business leaders are profound, but so are the resources we can marshal. We must devote our resources to building a better working world, one where economic growth is sustainable and inclusive.

What’s needed is bold leadership. Fortunately, many CEOs, directors and investors, particularly in EMEA but around the world, are stepping up to be the heroes we need.

Managing Partner, Europe, ME, India, and Africa, EY