The government has established a complaints help desk at Ardhi House to handle queries on the ongoing fresh title deed conversion.
Lands Cabinet Secretary (CS) Faridah Karoney (pictured) on Friday outlined the procedures regarding the complaints handling at the lands registry just a day after she allowed clients to engage the services of private valuers to complement the strained state team.
“This is to inform the general public that we have set up the complaints help desk at all customer care centres within the ministry’s offices at Ardhi House, 1st Ngong Avenue, Nairobi to handle queries.”
Karoney said, “Pursuant to Gazette Notice No. 11348 issued on December 31, 2020, any person with an interest in land within the registration unit who is aggrieved by the information on the notice is advised to lodge a complaint to the lands registrar.”
The steps to follow include interested persons lodging a complaint with the registrar through the ministry’s offices in Nairobi at no cost.
“The complainants will be required to complete forms LRA 96 set out in the Second Schedule to the Land Registration (Registration units) Order, 2017 or LRA 67 set out in the Sixth Schedule to the Land Registration (General) Regulations, 2017.
She disclosed, “The forms can be accessed from complaints help desk or download from the ministry’s website www.lands.go.ke.”
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