The teenage comedian also wondered why the national carrier could not publicly apologize for the luggage mishap and urged other travelers to avoid using KQ ‘if they can’.
“Today morning @KenyaAirways left my luggage in another country cause the weight couldn’t enter the plane….jsksjksjkk! WHAT!?! I was told this after I waited for my bags for 30 MINS!!,” she explained.
“No apologies were issued. The plane was incredibly small it looked like a domestic flight one. I would not recommend this airline tbh . For travelers avoid it if you can”
KQ has since apologized for the incident and assured her that she will be reunited with her luggage.
“Hi Elsa, we’re sorry for the delay of your luggage. Allow us to follow up on this, to ensure that you’re reunited with your luggage soon.” It tweeted.
Majimbo’s comments however did not go down well with a majority of Kenyans who reminded her that she was not the first person to temporarily lose luggage on board KQ.
One follower even reminded her that former US President Obama lost his luggage during his first visit to Kenya.
Ugandan socialite-turned-businesswoman Zari Hassan was also not happy with KQ after her expensive perfumes were allegedly stolen from her baggage.
“So disappointed in Kenya Airlines. I’ve been loyal, but you always do me wrong. The other times I’ve ignored, but not today. All my perfumes I received as gifts from my friends in Dubai just disappeared. What am I supposed to wear for my meeting?” she wondered then.
Hi Elsa, we’re sorry for the delay of your luggage. Allow us to follow up on this, to ensure that you’re reunited with your luggage soon.^TK
— Kenya Airways (@KenyaAirways) March 11, 2021
Molo Member of Parliament, Kuria Kimani, was among those who confronted the comedian for bashing the airline.
“This could mean loss of thousands of jobs for employees of the airline. I have used many global airlines and missing a piece of luggage happens quite often, “the MP tweeted.
Here are a few comments from Kenyans on the subject.
KQ has bad service. Oh, we all know but Elsa must not say it.
— Joseph Nderitu?? (@jnderitu) March 11, 2021
So is it our problem Elsa boarded a small plane, you get what you pay for…angeambia Beyonce ampee private jet yake basiii.
— Cartier shades I ain’t rocking Ray-Bans?️ (@joeng_uno) March 11, 2021
The hate Kenyans have on #Elsa majimbo is astounding! Depression is heal.
— Mwàlîlï♍?? (@RawlingsJM) March 11, 2021
On her side
The people shaming elsa majimbo for complaining about lost luggage have probably never been on a flight, they don’t know how stressful it is ??ni mdomo
— Smooth Criminal? (@iammishiki) March 11, 2021
You all complain about poor services and exploitation from Safaricom, Zuku, Kenya power and many other Kenyan companies but Elsa Majimbo just talking about her bad experience with KQ is where you draw the line ??
— Daughter of Muthoni ?? (@MuthoniMaryanne) March 11, 2021
No one hates or discriminates against a African more than a fellow African. People hating on Elsa Majimbo, I’m I wrong?
— Nahashon Kimemia (@nahashon87) March 11, 2021
Kenyans on Twitter still think their opinions on Elsa matter and that their opinions will reverse the losses and bad experience that is flying KQ? ?
— Look at yourself, are you a lion? – Sam with Bars (@NonieMG) March 11, 2021
Elsa Majimbo is only 19 years old. She is smart, sassy, confident and unapologetic about her life. She has every right to demand better. If you’re used to begging for services that you have paid for and getting inconvenienced without saying a word, that’s you. Let Elsa be. pic.twitter.com/2wTPJXymoQ
— Boniface Mwangi (@bonifacemwangi) March 11, 2021
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